We are seeking an experienced and customer-focused Technical Support Engineer with a strong background in networking and cybersecurity to join our dynamic team. The ideal candidate will have at least 5 years of experience providing technical support, including installations, remote support, on-site support, and conducting network surveys and sizing for clients. This role requires exceptional communication skills, technical expertise, and the ability to deliver solutions effectively.

Key Responsibilities

Technical Support:

• Provide remote and on-site support to clients for troubleshooting network and cybersecurity issues.
• Perform installations, configurations, and maintenance of hardware and software solutions for clients.
• Diagnose and resolve technical issues efficiently, ensuring minimal downtime for clients.

Client Engagement and Support:

• Conduct network surveys and sizing for clients, understanding their needs and recommending tailored solutions.
• Build and maintain strong relationships with clients, ensuring their satisfaction with the services provided.
• Provide technical training and guidance to clients to optimize the use of solutions.

Cybersecurity and Networking:

• Implement and support network and cybersecurity solutions, ensuring robust protection against threats.
• Monitor and assess client systems to identify potential vulnerabilities and propose solutions.
• Stay updated on the latest trends and technologies in networking and cybersecurity to provide cutting-edge solutions.

Documentation and Reporting:

• Maintain accurate records of installations, support activities, and network configurations.
• Prepare and submit detailed reports on support activities, network surveys, and client feedback to management.

Qualifications

• Bachelor’s degree in Engineering, preferably in Computer, Telecommunications, or Electrical Engineering.

• Minimum 5 years of experience in technical support with expertise in networking and cybersecurity.
• Proven experience in installations, remote support, on-site support, and network surveys and sizing for clients.

Skills:

• Strong knowledge of networking protocols, firewall configurations, and cybersecurity tools.
• Hands-on experience with network design and implementation.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills to interact effectively with clients and team members.
• Proficiency in using support tools, and documentation software.