Jadeer is hiring on behalf of one of our esteemed clients — a global leader in the food and beverage ingredients industry, located in 6th of October City.

🔍 About the Opportunity: IT Technical Support Specialist
Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.

💼 Key Responsibilities: Technical Support, Systems Maintenance & IT Infrastructure

• Provide first- and second-level support for all hardware, software, and network-related issues.

• Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.

• Manage IT assets, ensuring accurate documentation, labeling, and tracking.

• Install, configure, and maintain operating systems and standard business applications.

• Support end-users in troubleshooting ERP, email, and collaboration tools.

• Ensure regular data backups and system updates in alignment with IT policies.

• Collaborate with cross-functional teams to ensure IT service quality and process improvement.

• Escalate critical incidents and coordinate with global IT teams when required.

• Assist in implementing and supporting new digital initiatives and automation systems.

• Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.

✅ Essential Skills & Qualifications: IT Support & Infrastructure Management

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 3–5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.

• Hands-on experience with Windows servers, Active Directory, and network troubleshooting.

• Strong knowledge of hardware maintenance and software installation.

• Experience with ERP systems and ticketing tools is a plus.

• Excellent problem-solving and communication skills.

• Detail-oriented, proactive, and capable of managing multiple priorities.

• Fluent in English.

🌟 What Success Looks Like in IT Support

• Efficient resolution of user issues with minimal downtime.

• Proactive maintenance and improvement of IT systems.

• Smooth collaboration between IT and business teams.

• Strong contribution to digital initiatives and system reliability.

🚀 What You’ll Gain: Growth, Exposure & Development

• Work in a multinational manufacturing environment with cutting-edge technologies.

• Join a supportive team that values innovation, efficiency, and teamwork.

• Gain exposure to global IT standards and best practices.

• Be part of a company that fosters career growth and continuous learning.

Empower Technology — Apply Now!
If you’re passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
Join us and help ensure operational excellence through technology and teamwork.