Jadeer is hiring a Customer Service Specialist Team Lead on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they’re looking for a customer-focused professional to join their expanding team.

Job Title: Customer Service Specialist Team Lead

Key Responsibilities:

• Lead the customer service team in handling inbound and outbound calls while ensuring high customer satisfaction.

• Oversee order placement and monitor production and delivery schedules.

• Maintain strong client relationships through professional communication and support.

• Supervise the accuracy and updating of the client database and records.

• Manage customer inquiries and complaints, coordinating with internal teams to ensure timely resolution.

• Monitor deliveries, payments, dispatches, artwork approvals, and related documentation.

• Ensure team compliance with QHSE, Food Safety (FS), and GMP standards.

Job Requirements:

• Bachelor’s degree in Business Administration or a relevant field.

• +1 year of proven experience as a Customer Service Team Leader or related role.

• Excellent command of the English language, both written and spoken.

• Strong communication and interpersonal skills with a customer-focused mindset.

• Proficiency in MS Office applications.

• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.

• Strong problem-solving skills and attention to detail.

Job Conditions:

• Full-Time Position

• Sunday to Thursday

• From 7:30AM - 3:30PM