QMS Manager - BPO Industry
Build the Systems That Scale the Future
At Future Group, we are not simply managing operations — we are building scalable, intelligent, and world-class business ecosystems. We are looking for a transformational Quality Management System (QMS) Manager to lead the design and evolution of our enterprise-wide operational governance and quality framework. This is more than a quality role. It is a strategic leadership opportunity for someone passionate about operational excellence, process transformation, governance, automation, and organizational scalability.
You will play a critical role in shaping how Future Group operates, grows, and scales globally.
Your Mission
As the QMS Manager, you will architect and drive Future Group’s enterprise-wide Quality Management System across all business functions from Operations and Service Delivery to Commercial, Finance, Technology, and Corporate Services.
Your mission is to create sustainable operational frameworks that:
Standardize and optimize processes
Reduce operational dependency on individuals
Strengthen governance and accountability
Drive efficiency and operational maturity
Enable automation and digital transformation
Prepare the organization for rapid growth and international scalability
You will act as a key transformation partner to leadership and a catalyst for continuous improvement across the company.
What You’ll Be Driving
Operational Excellence & Governance
Build and continuously enhance Future Group’s enterprise-wide QMS framework
Design scalable SOPs, policies, workflows, and governance standards
Establish operational controls that improve consistency, quality, and accountability
Process Transformation
Lead cross-functional process redesign and optimization initiatives
Improve operational efficiency, productivity, and service quality
Identify opportunities for workflow automation, AI enablement, and digitization
Audit & Compliance Leadership
Conduct internal operational and governance audits across departments
Lead certification readiness initiatives, including ISO and future excellence standards
Ensure process compliance and governance alignment organization-wide
Continuous Improvement
Own and manage the CAPA (Corrective & Preventive Action) framework
Drive a culture of continuous improvement and operational discipline
Establish KPI governance and performance measurement standards
Strategic Impact
Support business continuity and operational resilience initiatives
Partner with leadership to strengthen organizational scalability and transformation readiness
Influence operational maturity across all functions
What Makes You a Great Fit
Experience
10+ years in Quality Management, Operational Excellence, Governance, Process Improvement, or related fields
Proven success in building or transforming operational governance frameworks
Experience in BPO, shared services, customer operations, or fast-paced operational environments is highly preferred
Education
Bachelor’s degree in Business Administration, Engineering, Operations Management, Quality Management, or related field
Certifications (Preferred)
ISO 9001 Lead Auditor
Lean Six Sigma
COPC Certification
Lean Management Certifications
What You Bring
Strategic and systems thinking mindset
Strong process optimization and governance expertise
Excellent analytical and problem-solving capabilities
Ability to influence cross-functional stakeholders
High ownership and execution mindset
Strong communication and change leadership skills
Passion for operational transformation and continuous improvement
Success in This Role Looks Like
✔ Stronger operational governance and standardization
✔ Improved process maturity and scalability
✔ Reduced operational risks and dependencies
✔ Successful certification readiness and compliance
✔ Measurable gains in efficiency, consistency, and quality
✔ A smarter, more scalable, and future-ready organization
Why Join Future Group?
At Future Group, you will have the opportunity to build systems that create real organizational impact at scale. You will work in a dynamic, fast-growing environment where innovation, operational excellence, and transformation are at the center of everything we do.
If you are passionate about building structure from complexity and driving operational transformation, we would love to hear from you.
About Jadeer
Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.
Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.